A lot of people ask me how is the water and sewer service in Puerto Rico, if the water in Puerto Rico is safe to drink, also if we have “city water”. Well, the water and sewer service in Puerto Rico is just like any other place, we have “city water” in most areas and the quality of the water varies, but a simple filter or purifier should do.
The main company that provides water and sewer service in Puerto Rico is called “Autoridad de Acueductos y Alcantarillados” (AAA). It is run by the local government and it is as reliable as any other service anywhere else.
In the the 4 years I have lived here, water service has been interrupted only once, and that was to do some maintenance work on the main pipe close to where we live. The outage lasted about a day so it kind of sucked but even when Hurricane Irene affected us in 2011, the water service in Puerto Rico had almost no interruptions (can’t say that for the electricity though).
A few things I noticed was that the water in Puerto Rico never really gets very cold, that’s if you live in coastal areas; in the higher elevations especially in the winter months, the water gets VERY COLD. Another thing is that at least where we live, the water pressure could be better. I’m not sure if I always lived in areas with better-than-average water pressure, but where I live now, if you want to shower with decent pressure, don’t even think about having someone else showering at the same time in another bathroom, running the dishwasher, doing laundry, or even flush a toilet, because your water pressure will go down significantly.
Looking for a water heater? There are several options to heat the water in your home! You can of course get a tank water heater, but there are also “tank-less” water heaters that you turn on only when you need to use them, and there are also solar water heaters. Solar water heaters have been used here for many years, and because we have so much sunshine (even on days that it rains), this is a very popular alternative. Even if the power goes out, you can rest assured that you will have warm water to take a nice shower.
The AAA website is acueductospr.com. In it you can find all of the details regarding the water quality, your account, and many other things. However, the website is in Spanish. If you would like to access your account, you would have to go to “Mi Cuenta”.
The contact information is as follows:
Autoridad de Acueductos y Alcantarillados #604 Avenida Barbosa, Edif. Sergio Cuevas Bustamante San Juan, PR 00916
Autordad de Acueductos y Alcantarillados PO Box 7066, San Juan, PR 00916-7066
Customer Service Phone Line 787-620-2482 or 1-877-411-2482 (Toll Free) 787-751-8125 (Hearing Impaired)
Like I mentioned above, water and sewer service in Puerto Rico is just as reliable as anywhere else. Cost is comparable to when I lived in the U.S., maybe a bit higher but not by much, and if you are concerned about drinking water, a simple filter or purifier should do the job just fine.