If you are considering internet service providers, you may be interested in reading why I renewed with Claro Internet and not switch over to Liberty Cablevision. Although there are good things and bad things from both companies, I chose Claro over Liberty for a few reasons and one key reason.
Disclaimer: I am not getting paid by Claro AT ALL. I am merely stating the facts of my experience. I promise you that this is just my very own and personal experience.
So, Why did I renew with Claro Internet?
In a nutshell:
-Installation was already complete, so no need for new installation.
-Internet speeds, although max speed is slower than Liberty’s, it is consistent, so you will get similar internet speeds regardless of the time of day. (This was a big one for me)
-Unlimited calls to the USA for just $5 more.
-Phone service not dependent on Internet.
-All it took was a call to customer service, they explained the details and once I accepted, within minutes (not even 5 minutes) I had the faster internet I had ordered. However the calls to the USA feature took 48 hours before it took effect, although strange, it truly wasn’t a big deal to me, so I used my cell those 2 days.
So those are the main reasons why I chose to renew with Claro Internet, there were no service interruptions, no change in phone number, and my internet went from 3 Mbps to 10 Mbps in a matter of minutes, and after cancelling Vonage, my Internet/Phone monthly cost did not change.
However, to be fair, if I had to set up a NEW service account with either company, meaning that I have no internet or home phone; I would have probably gone with Liberty. The reason is because Claro’s Achilles heel is its customer service, and in order to set up a new account you have to not only wait at least a week, which in my case was actually 3 MONTHS (not kidding, order placed Nov. 11 or so, got service January 13th)! But the whole process is just flat out dumb. In order to set up with Claro, you have to place the order with a sales representative, then wait until the “orders department” get the notice and assigns you an order number (which took 3 weeks in my case but they say it takes one), then wait until an installer contacts you to set up a date for installation, which could be days or even weeks ahead depending on your schedule! The funny thing is that they are not allowed to call any U.S. number so they couldn’t call my cell, I had to call customer service repeatedly in order to get things organized. However with Liberty, you just call, say you want service, they set you right up and with an installation date which could be as early as a day or two, also you’ll have better luck finding someone who speaks English when you call Liberty.
But, since I had already had Claro set up, and Liberty (Then OneLink) pissed me off so much that I almost reported them to DACO (think of it like the local government’s Better Business Bureau), I decided to renew with Claro Internet. It has been a week and this has been my experience so far:
Internet is as expected, little to no change in internet speed. I test the speed periodically and at different times of day to make sure that I am getting the speeds I should, and so far I have been. There is some “loss” of speed due to the distance from the main hub, but I’m paying for 10 Mbps and I’m getting 9 Mbps wising Wi-Fi, and about 9.5 Mbps when using a cable direct from the router, so I don’t think that’s bad. So my experience has been positive since I am getting what I’m paying for.
I decided NOT to get TV entertainment (Cable, Dish, etc.) because I rarely watch TV anyway, instead I sometimes watch Netflix, Hulu, or Amazon Prime, which thanks to the stable Internet speeds of DSL (Cable internet varies tremendously through the day) I can watch those things without trouble. When I had cable internet, the internet became useless in the evenings, so slow I couldn’t even check my email. I don’t have that problem anymore.
So, my honest recommendation is that if you do decide to go with Liberty for your internet, phone, and TV, and you CARE to have decent internet speeds at any time of day, get at least 20 Mbps, especially if you are an online gamer. But if you care to have a constant internet speed, then go with Claro Internet, but keep in mind, setup with Claro is a major pain.
Oh and one more thing. A friend of mine does have 40 Mbps with Liberty, BUT the Wi-Fi router he got can only go up to 10 Mbps, so if he wants to take advantage of the 40 Mbps speeds, he has to connect his computer with a cable to the router. So make sure you are given a Wi-Fi router capable of going over 10 Mbps.
Hope this helps!!!