The ins and outs of living in Puerto Rico

Internet Service Providers in Puerto Rico

There are several Internet service providers in Puerto Rico. Depending on where you live is the company that you will have to use for cable Internet, DSL however is offered by the same company throughout the island. If you’re considering cable Internet then you will be choosing between Liberty Cablevision and Choice Cable. If you are looking for DSL then the company that offers it is Claro, which is also the phone company formerly known as Puerto Rico Telephone Company (PRTC).

There are also some smaller companies that offer mainly wireless Internet, but I am not very familiar with them so I will not mention them here, however, there are a few things that they all have in common so I will mention them here and then I’ll go a little bit more in depth regarding each individual company.

Just so you know right off the bat, Internet in Puerto Rico is slower and much more expensive than what you probably have/had in the states, no real reason, it’s just the way it is, especially around the San Juan metropolitan area.

I know it is much slower than what we had in the states six years ago. We had cable Internet at a speed of 12 Mbps and we paid roughly $40, now for the same price here in Puerto Rico, we get a little bit less than 3 Mbps! And it wasn’t until late 2013 that 3 Mbps was the fastest speed for my house; now the fastest speed for my house is 30 Mbps for DSL, and up to 60 Mbps for cable.

I have had both cable Internet and DSL, and my experience was that cable Internet, at least in my house, was slightly faster but very inconsistent, which means that at times when many people are on the Internet, my Internet got really slow, and I’m talking REALLY slow! While DSL, which is what I have now, has a slower max speed than cable, but it is consistent, which I like because I want the same speed whether it is 2 AM on a Sunday morning or a 6 PM on a Wednesday evening.

I’m not exactly sure why the Internet in Puerto Rico is that much slower and so expensive, but the truth is that you probably can get faster Internet speeds in your phone than you can in your house (like in my case), although they are improving a little bit by slowly expanding their fiber optic network, but you will pay more for that.

Another thing to mention is that if by chance we are affected by a tropical storm or hurricane, we will lose power for a few days, and cable for even more days, which means that your cable Internet will also be out of service until the cable company restores it, even if your electricity is already restored. However, those who have DSL will likely see Internet service restored as soon as the electricity gets restored, so a lot of people have one of those big computer battery backups, but also connect their DSL router in it.

Claro (DSL): 

Claro is the main DSL Internet service provider Puerto Rico. They claim to have up to 50 Mbps speeds and they also pride themselves to have unlimited download data. They cover pretty much the entire island, as they use the phone lines for the Internet in just about every house has a phone “land-line”. This company may actually be the only choice for Internet for those who live in the interior and other mountainous areas since the cable companies mostly serve the coastal municipalities and the more densely populated areas.

Good points: Their Internet speed is consistent which means that he will not get noticeably slower during peak usage times (normally in the evenings). They also have access to ESPN3 which is something that I really like and I’m sure a lot of people out there too. Since you get unlimited download data you can stream video watch Netflix movies, or watch ESPN3 without having to worry if you will surpass the download data limit.

Bad points: Customer service is about as bad as it can get. If you call customer service you have to go through I don’t know how many options to be able to talk to an actual person. They simply do not give you the option of talking to someone unless it is for sales, so maybe you can pretend that you were going to buy something talk to someone, and then have them redirect you customer service because otherwise you simply will not find a way to talk to a person. Not only that, their technicians don’t work on the weekends, so if your Internet is out on a Saturday, don’t expect your Internet back that day. Also, good luck finding someone who speaks English.

Click here to read why I renewed with Claro Internet.

Want to know more about my love/hate relationship with Claro? Click here to go to an extended Claro Internet Review.

Click here to access Claro’s website.

Liberty Cablevision – Formerly OneLink in the San Juan Area (cable): 

Liberty Cablevision is now the main cable Internet service provider across the San Juan metropolitan area and also eastern and north central Puerto Rico. Currently they are offering internet packages with speeds up to 60 Mbps. If you had OneLink, you are now with Liberty and the data cap of 40 Gigs that OneLink had is no longer in effect. Liberty Cablevision, as of now, has unlimited data download. You have to be careful though, some of their more affordable “triple pack” plans only have Spanish TV channels.

Good points: Although I have never used Liberty’s Internet service (I did have OneLink though), they seem to have, at least on paper, some of the best plans simply because they have the fastest speeds, unlimited data downloads, and access to ESPN3. People that I know that use Liberty Cablevision seem to be generally happy with the service and the reliability.

Bad points: Like I mentioned above, I have personally not used their Internet service. However, given the fact that it is cable Internet, it is susceptible to decreased speeds
during peak usage times, which means that you will likely get the advertised speeds only at times that almost no one is using the Internet. Adding to that, friends of mine who do have Liberty have told me that the internet does get really slow during peak times. Also, a friend of mine did tell me that he tried to access ESPN3 but he couldn’t, for some reason Liberty Cablevision was not in the list of allowed internet service providers to use ESPN3.

Click here for a detailed OneLink Internet Review (now Liberty).

Click here to access Liberty Cablevision’s website.

Choice cable (cable): 

Choice cable offers Internet to Southern, Western, and Northwestern Puerto Rico. They claim to have three Internet speeds 12 Mbps, 20 Mbps, and 50 Mbps.
Their prices seem to be fairly reasonable compared to those of the other cable companies. I saw an ad for $30 a month for the 12 Mbps package, which is not bad compared to other companies that charge $45 for 4 Mbps. However, I have heard only bad reports from its customer support, which although not good, it’s not surprising,unfortunately.

Good points: I used Choice Internet for a few days when I went on a trip to Northwestern Puerto Rico, I was happy to see that it was faster than my Internet at home, which proves that the San Juan metro area does not always get the latest technology first. I was told by a friend though that he was extremely happy to not have to deal with Choice anymore because of what he described as “lazy” customer service.

Bad points: When I used Choice Internet, I was happy to see that it was fast, but I was also not very happy to see how much it slowed down. I expected it to slow down
during peak usage hours since, after all, it is cable, but from 12 Mbps to around 1 Mbps was a bit of a shock. In addition, as soon as I saw how fast it could go, I tried ESPN3 but I was disappointed to see that there is no access to ESPN3, at least not when I used it back in February 2012. One more thing, I couldn’t a “Choice Cable” English website.  =( So there you have it! If you have any questions or comments regarding the Internet service providers in Puerto Rico, please let me know! I hope this general guide helps!

Click here to access Choice Cable’s website.

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  1. My family and I are planning on living winter months in PR but Internet so incredibly crucial to my business. I need Fios type speeds and can’t have much down time. What areas of PR offer the fastest and most reliable internet? Not really interested in living in San Juan, looking for more of a vacation vibe when I’m there. Any suggestions would be much appreciated. Thanks :)

    • Jay-Webmaster

      Hello Erica:

      Well unfortunately there is nothing quite like Fios but the internet speeds are not that bad here; we have Gigabit internet in Puerto Rico starting to expand but right now it is limited to the San Juan area, and honestly I don’t know anyone that has it so I can’t say with any degree of confidence whether the service is good or bad :( The internet service company may depend on where you live, particularly if you are looking at cable internet.

      The problem with cable internet, (even though there are plans that have really fast speeds) is that the speed can go down significantly during peak times.

      So, if you want to move to the west or south you have to look at Choice cable, otherwise the other company is Liberty cable which services the east, north, and the San Juan Metro.

      Of course there’s Claro, which offers DSL, not the cheapest nor the fastest, and it does have the worst customer service, but in my experience, it has the most reliable and consistent service.

      One company that is making noise for businesses is Aeronet. I do know one person that is a client of theirs and he seems less than impressed. Really nothing special there he says, plus they made him sign a 3-year contract! But, you take a look at their plans and make that decision. You can check them out at

      If I were you, I’d go with Cable, especially if you will only be here during the winter. Normally the cable companies have English-speaking customer service, they are easier to be set up with, and they have decent internet speeds for a decent price. However, speed does fluctuate depending on how far down the cable line you are.

      HOWEVER, if you will be here through the hurricane season, I suggest you go with Claro. Why? Because you will lose the internet service for at least a week every time we have a tropical storm or hurricane if you go with cable. However if you have Claro, as long as you have a power generator, you are MUCH more likely to continue to have internet service through the phone line (DSL) compared to cable.

      Having said that, if we get a category 4 or 5 hurricane then you can forget all I just said because just about everything will be destroyed and it won’t matter what service you have because you will lose it regardless.

    • Try Hughes net, they have service here now but by the time I found out I had already signed up through Sprint.

  2. I live in Las Vegas, but exploring the idea of partial retirement in Puerto Rico.
    It looks like Hughes is offering service now.

  3. I now live in Old San Juan and thought it would be great to get DirectTV since that’s what I had in the states and since they also offered internet service, felt it would be great to have one bill. Well, that is not the case. The cable is fine, but their internet is a one computer use USB which is fine, but I was told I could get a router to make it accessible by others. Not the case. The only router that will work can only be purchased through Amazon and the maker of the router doesn’t even sell it anymore.

    • Jay-Webmaster

      Oh wow! So sorry to hear! Since you are in Old San Juan, have you looked to see if you are in the area that has gigabit coverage?

      Read my post on Gigabit Internet in Puerto Rico. I have a link there to the coverage area and also that same page has the contact info and the prices. If not, there’s always cable internet and DSL. :-/

      • Yes, I checked last night and it is not in this coverage area. It does appear that none of the companies have good customer service. I’m about to just use my cell phone as a hotspot.

        • Jay-Webmaster

          Well, I don’t work for Claro, and their customer service is abysmal (and that’s a compliment). But I’ve kept my internet through them because it has been the most reliable and consistent internet service. Cable internet kept dropping off and I had a technician at my house every week or so. My DSL service with Claro has dropped only once in 5 years. But it did take a few days to get it fixed, so it sucked while it was out, but it has not been interrupted any other time in all those years.

          Set up with them is terrible and it takes about 2 weeks after you sign up with them, but after that, the actual internet service has actually been pretty decent.

  4. What ever you do, do not get libertypr service in Puerto Rico. Their service is horrible to a point that customer are posting their issue on facebook and other social medias. Once you sign up with them, you are automatically bound to their $200 termination fee whether or not you get service. There were also complaint from customers who were down for a bill cycle, and were sent to collection on service they did not have. They have an F rating in site with all the complaints they have.

  5. As a current Liberty customer I have to say I do not recommend Liberty as an internet provider. Customer service is absolutely horrible. For the second time (since October) I have requested assistance with the service because it is intermittent, the last two weeks, nothing, and they need to send someone to fix it and the appointment is in 3 weeks!!! As a person who uses internet constantly in the household this is unacceptable. On top of this, I tried to put my account on hold (because they keep charging the service), but they told me I had to go personally to the office to do this. I will go to the office, but to cancel the service.

  6. I subscribed to liberty a month ago. Today I have had the first serious downtime of 2 hours so far. I work from home and I am using my phone interenet as a backup. I called them for support. After 2 minutes just asking me to restart the modem, the terrible rep told me I needed a technical visit because there was no issues in my area (condado). ” Ok..” , I tell him, ” can we do it as soon as possible?” . He goes and tell me that the next available slot of time is 10 days from today. WTF???? For sure I am going to request it to be reimbursed but I was wondering if anyone in the list here who lives in condado has a better experience with other providers? I have the feeling that it is bad services all around.

    • Jay-Webmaster

      I personally have not had Liberty. I did however had OneLink before it was bought out by Liberty. My experience with OneLink was the same as you are describing with Liberty. I did ask for reimbursements many times with OneLink for long service interruptions and they always refused, whether it was because of a Hurricane or because of their own fault, they never reimbursed me. Maybe it is different with Liberty. I changed to Claro, it’s slower than Liberty and the customer service is horrendous, but in my experience, service interruptions are very few and far between, usually resolved in a few hours or less, and the speed is always steady, which was not the case with cable.

      A friend of mine is with Liberty and he had many problems with the router they gave him, eventually they ended up giving him a completely different one and the problem never came back. So maybe you can ask for another (different) router.

  7. Great write up Jay. Would you happen to know what might be the best option for someone living in Coamo, PR? My in-laws retired to Coamo and their internet service with Claro has been absolutely horrible. I think they are paying aprox $40 for <1mbps. I wonder if their are any other options for them in the area. They really need reliable service internet service with all their kids in the states (facetime, wifi calling, etc). Thanks in advance for any advice!


    • Jay-Webmaster

      Hello Kenneth:

      Sorry for the delay, I’ve been busy!

      Well first of all, I’m surprised they are paying so much for such a slow speed, they should get that checked, maybe check what other services they are paying for. I used to pay around $42 for 4Mbps and basic phone (no long distance). I believe those are still the prices for basic internet and phone so check if they are paying for other things they don’t need.

      As far as another company, “Choice cable” may be the other choice (no pun intended). However if they live in a remote section of Coamo then there may not be cable service available. So check the details with Claro, if everything is correct and their plan is just that expensive because of location then check with Choice Cable.

      Hope this helps.

  8. Thanks for the great information on your blog. I’m hoping to move to Puerto Rico in the near future. I work from home as a sign language interpreter via video. I need dedicated speeds both download and upload. Consistency both ways is paramount. I’m wondering if you can ask friends and colleagues about business plans for internet. I’ve done some internet searches, but nothing seems promising. I can’t make the move if I can’t work there. Any suggestions at all would be appreciated. Again, thanks for the site. It’s been very helpful in many ways.

    • Jay-Webmaster

      Thanks for the nice comment!

      Well, the truth is that there are no 100% internet companies here. But as far as consistency goes, I’ve has my best luck with Claro. Their customer service is worse than ABYSMAL! I mean they are a huge pain to set up with, however after setup in all honesty it has been a breeze. I invite you to read my review on Why I Renewed with Claro Internet.

      I know Claro has business plans (planes para Empresas), they are not cheap, but honestly they have been (at least to me) the most consistent ones. Take a look at their site here (use Google Chrome to translate page).

      There’s also Aeronet. I’ve heard they are “OK”, but I have too heard customer support complaints, and when there is something broken, they take forever to fix it. I have not personally worked with them but I know 2 people who use them and neither one of them is very satisfied.

      Also, Have you seen my post on Gigabit Internet in Puerto Rico? They seem to be the next big thing here. It’s fairly new and the locations they serve are very few, but hey, maybe you move to one of those places. Take a look and contact them if you have questions. I don’t know anyone that uses their service so I don’t know just how good or bad they really are.

      Hope this helps!

    • Jay-Webmaster

      Yes! I actually did know about this!

      Also, recently Claro installed the fiber optic cables here. In fact I saw them putting the cables into a hole in the beach! I had no idea that there were some underground fiber optic cables in the depth of the oceans! I really thought that was a myth or something that people said, but it is actually true.

  9. I just moved to old San Juan and learned that basically I had no other choice but to use Claro as my internet provider. I’m
    Currently playing for 5mb (so depressing coming from the states) but what I’m actually getting is between 1-3mb. Randomly changes. Any advice? Is there something else out there?

    • Jay-Webmaster


      I’m so sorry to hear that! =( Is there a particular reason why you can’t use Liberty? Have you tried them out? Is this for home or business?

      I know it’s sad to go back down in speed so much I had the same issue when I moved here. However, I know Liberty has internet plans that go up to 60 Mbps, Claro I think has up to 50 Mbps but they recently installed a 100 Mbps line into San Juan, not sure if/when we’ll see velocity increases with that though.

      I’m surprised that you see speed changes with Claro, the main reason why I’m paying more money for less speed with Claro is precisely because my speed does NOT fluctuate, unlike with Cable where my speed has gone from 12 Mbps to less than 1 Mbps!

      What I would recommend? Well, give Liberty Cable a call and ask if you can use one of their plans, “Triple-Play” plans give you the best bang for the buck if you are interested in TV and Phone. If Liberty says no then give Claro a call and tell them that you are getting 1 Mbps and to please have someone go test it out. There are many reasons why the speed drops, such as the Concrete structure of buildings, distance from the router, actual wi-fi antenna of the computer or mobile device. The best way to test if you are getting the full speed is to use while you have your computer hooked up to the router using the Ethernet cable, not wi-fi.

      I’f I’m paying for 5 Mbps, I would expect no less than 4.2 Mbps consistently, and definitely no fluctuations! Especially with Claro! So if it is fluctuating that bad even when you have it connected using the Ethernet cable, you must definitely give them a call because it shouldn’t be that way, not with Claro; if you do change to Liberty then you should actually expect a significant decrease in speed during peak usage hours, so I suggest getting no less than 20 Mbps if you can and do change to Liberty Cable.

      Let me know if you have any more questions,

      Hope this helps!!!

  10. Well I live here in Ponce, PR. For about 6 years now. My outlook on most of customer service here is that they’re all lazy and worthless to talk to. I’ve had such bad service here. ESPECIALLY the internet. Its as if these companies just want to suck my money out of me. The one internet provider that I’ve at least had DECENT is Choice. Even though they sometimes end up losing my internet due to a storm or bad weather its been better than other competitors out there.

  11. Claro consisted no no no i had the 5mega at first it work graet but then it started to drop the i call gose up after the 5min from calling it gose down agin 1mega or less it keep happening over snd over claro sucks

  12. Dish internet is through Claro.

  13. This is actually old now the speeds are much more better one link offers up to 10mbps for the price they used to charge for 6mbps, dsl now have up to 50mbps expensive but for a decent price they offer 16mbps and there is one wireless company that it is amazingly good called expensive but reliable

    • Jay-Webmaster

      Yes that is true, I will update as soon as I can. Even though there are faster speeds now, there are still significant decreases in speeds during peak times with Liberty. But it may still be fast for what you need it.

      Just an FYI.

  14. One Link PR just dropped TCM< Turner Classic Movies. Now One Link cable PR is a truly worthless company. Internet speed frequently drops to such a slow speed that watching video on youtube or hulu is usually impossible. Have never seen such a poorly run company. at least none that are still in business.

    • Jay-Webmaster

      Well, I had many problems with OneLink, particularly the internet speed going as slow as 100Kbps in the evenings! It didn’t matter what I tried, they never did anything about it. But when you consider that their only competition is CLARO, you see how they are still in business. The only advantage Claro has over OneLink is that their internet speed is consistent, slow, but consistent. However, Claro’s customer service is abysmal. So it is truly a toss-up between 2 subpar companies, unless you want to pay more, and get Dish Network’s internet, which recently got introduced to the local market.

  15. very helpful, thanks

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